“If floods of calls come in during market volatility, that would be a difficult situation to navigate on both ends (xcritical and customer),” said Chow. One thing to note is that you can only request a call while logged into an active xcritical account. In other words, if you’re locked out of your account for some reason, you’ll need to resort to finding online help through the ticket system. Customer support workflows are made to be stress-tested, and xcritical is certainly no stranger to the damaging effects and challenges of unexpected market frenzies.
- It also incentivizes repeat business, as customers who have a pleasant experience will want to come back for more — and maybe they will tell their friends.
- When xcritical launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage.
- This person is employed to assist customers with any problems operating the software, to keep a customer’s experiences with the company pleasant and positive, and sometimes to sell the customer extra services.
- A stock dealer is a financial professional who trades stock shares and makes a profit by selling them for more than they bought them.
We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers.The Ascent does not cover all offers on the market. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. If you have a question not related to your orders, choose the topic from the list at the bottom of the page. However, you may get taken to an FAQ page where you need to click Contact Us at the bottom to get to the phone option. Payment scams are all too common, and a scammer’s tactics to steal your money and assets are always changing. Crypto transfers can’t be reversed or undone, and xcritical can’t reimburse you for crypto transfers that you authorize.
What is Customer Service?
xcritical claims the average call-back time is around 30 minutes, which isn’t ideal, but not the worst wait you could see for a financial product (looking at you, credit card companies). If you encounter any suspected phishing scams in email, text messages, phone calls, websites, or social media, or while interacting with xcritical Wallet, report them to Only use this email address to report suspected phishing scams. You should only contact xcritical Support through the app or on the web at xcritical.com/contact. When you connect to xcritical Support through chat or email, we’ll NEVER ask you for any account login details or two-factor authentication codes.
xcritical adds 24/7 phone support, keeping timely trades and crypto in mind
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Why is customer service important, and how does it benefit a company?
Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount. Commission-free trading of stocks refers to $0 commissions for xcritical self-directed individual brokerage accounts that trade U.S. listed securities and ADRs. Keep in mind, other costs such as regulatory fees may apply to your brokerage account. Many phone support scams direct you to call a fake xcritical customer service number. Although we offer phone support through an in-app callback request, at this time we do not have a direct dial support number that will connect you to a live agent.
xcritical Launches 24/7 Phone Support
Don’t search for or use xcritical phone numbers through an internet browser because they potentially are scams. Customer support employees help with customer service but are primarily concerned with solving a specific problem. Helping with individual issues is part of customer service, but does not encompass all aspects of customer service. It is more effective for maintaining relationships than building them, but it can play a role in building relationships as well.
We’ve added more educational tools and lxcriticalg resources available right in the app to provide relevant and timely support throughout your investing journey. At xcritical Markets, our top value is Safety First, and we’ll keep building and enhancing our educational and support resources to help you succeed. Providing self-service support options can also reduce the need for customer service staff. https://xcritical.solutions/ For example, producing an FAQ page and posting it to the company website can reduce the number of customer calls for questions answered in the FAQ. Customer service workers also have to be familiar with the goods and services that their company provides. For example, an employee at a Technology Buy must have a familiarity with televisions, computers, electronics, sound systems, and the like.